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Store Policies

Our normal business hours are 10:00 AM to 6:00 PM (CST) Monday through Friday.

        We ship to the United States Only.

We are unable to accept credit cards issued by banks outside of the United States or prepaid gift cards issued by credit card companies. If your paying with Paypal we can ship only to the address associated with the Paypal account.

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Returns

All returns for credit must be started within 10 days of delivery. Special orders and sale items may not be returned. We only accept unused products in original condition with original packaging for return. The returned item must be able to be resold as new. Boots, frames, wheels or bearings may not be mounted in any way to qualify for a credit. Boots may not be molded to qualify for a credit.

All product returns except size exchanges will require a 15% restocking fee. For size exchanges there are no restocking fees. Shipping cost for any returned items are the sole responsibility of the customer. When your returned item has been received you will be credited for the item minus the restocking fee. If your returning equipment that initially had free shipping the initial shipping charge will be deducted from the amount credited back to you.

For exchanges due to fit the credit card on file will be charged for return shipping. For exchanges due to fit where Paypal was used for the initial purchase, a Paypal money request will be sent to you to pay for return shipping back to you.

PCI Compliance

Below is our PCI compliance seal (click on the seal to see our up to date compliance). To get this seal a business has to prove credit card info is properly collected and stored to protect the credit card holder against fraud. Nett Racing has passed all tests concerning collection and storage of credit card data.




You can buy Nett Racing Gift Certificates: Here



Feedback

Rich, Million thanks on all the tips and for extending a helping hand. I'll keep you posted on the progress and the arrival of the straps. The boots are feeling better and better the longer I have them on. Best, Cubi

Hey Rich, I got my boots today. The fit is perfect, I can't wait to skate with them. Thanks for the fast service, I'm sure I'll be back! Les

Rich, Thank you so much for your help and patience with a newbie. Your guidance helped me feel confident that I purchased the best pair of speed skates for my son. Robert

Thank you so much. You have been so helpful and it is always a pleasure to work with you. I trust you!!! lol, Donna C.

Greetings Richard, Thank you for all the help and direction. Your time and attention is greatly appreciated. Sincerely, William O.

Rich, Thanks for making the executive call on my order, wish I had them today as it is a beautiful day here. I really appreciate your great service and look forward to ordering from you again! Michael

Thanks for the assistance on the phone the other day. You were very helpful. You earned a new customer. I will order things from time to time. I skate during the winter (Nov - Feb) to supplement my cycling and running training. Thanks again, Jeff S.

Rich, Thanks for all your time last night - I can't fully express my appreciation. The information and knowledge you shared will be instrumental in my skate purchase. I'll be reading reviews on the skates you suggested and let you know what I decide. Man I am pumped up now and can't wait to hit the streets and find a Raleigh/Durham skate club. Thanks again! Mike B.

Thanks, Rich. The buzz on the 'net is that you are a good source for our small breed of speedskaters. This quick response supports that buzz and I'll look forward to you as my first choice. Thanks very much! Steve N.

I just wanted to tell you how grateful I am for your guidance to find the appropiate skate to my needs....your recommendations regarding size, fit and purpose of the different array of boots that you offer on your website really helped to choose the right ones. And I say that in plural since I don't know if you remember, I got the Powerslide R2 and the R4, since they really are use for different speed and distance (I was really surprised how fast they got here). Thank you for your continuous support to help me improve my skating....your videos and your tips have made a big difference...you offer one of a kind customer service...is hard to find a person that is willing to guide without hesitation through out the proper techniques, mistakes you can make and safety issues like you do. I just wanted you to know that I truly appreciate your help and am very grateful. Hela E.

Thank you, it was very easy to work with you and I really appreciate you calling me to confirm the order. If I need anything similar I will be sure to come to you first. Thanks again Ryan G.

Hey Richard, Got my skates today and they were great. I put them together and tried them outside and the boots are so comfortable. I can't believe how the boots feel, compared to my old ones. You have been a tremendous help and I just want to thank you for all your help and the phone conversations about whats out there since I had been out of the loop since 94'. How can anyone buy from someone else is beyond me. Like I said before, no one else spent the time that you did with helping me make a decision. With a BIG AUSTIN TEXAS THANKS, Robin

Hi NettRacing, I've been perusing the internet and find your site to be the best I've seen, especially from an educational standpoint. I'm hoping you can give me some advice. If I may, let me give you my specs/info and I'd like to know your suggestions. Michael B.

Thank you for everything Rich! I'm super-happy with the skates. I'll order some supplies from you soon!! You are awesome, and have awesome prices too! Thanks again for all the help! Fred S.

Thanks, Rich! You're the best internet vendor I've worked with so far...I appreciate your commitment to customer service. I've been telling all my teammates about you. Todd A.

Richard, Thank you for all your help with my order!! My skates are great. Ordered them Monday got them Thursday. WOW!! Hopefully I can send you more buisness!! Thanks, Adam R.

Rich, My new Luigino inline skates arrived. They fit and feel great. Thanks for all the help and understanding. I will recommend Nett Racing to everyone. Thanks again, Jeffrey T.

FYI - in getting to know area skaters, I've found many have spoken with you, learned a lot, and think highly of you. :-) What I really need to find is some good Lycra or Spandex shorts, preferably w/o the padded cycling seat. Mike B.

Thanks, I received the screws super fast. If everyones customer service was this good. Thanks for keeping my wheels turning. Tim T.

Thank-you very much for the advise on what skate set-up to purchase. I find it a breath of fresh air to hear how you explain the obstacles of jumping right into a 110mm wheel, when every other Internet skate shop seems simply into pushing the newest thing to everyone. It is for this reason that I'm picking you for my future inline skate purchase. Thanks again Richard, talk to you again soon. Sincerely; Jeremy S.

Hey Rich, Wanted to let you guys know that I received my skates today and........they are awesome and a great fit. Thanks! Ben

Richard, We got the skates today. Everything seems to be in order. Thank you for the good service! Ronald

Rich, I thought I'd let you know, my husband loves the skates that you sold me. Thanks so much! Kristen N.

Hello, Thanks for the email. Also, THANKS for giving my wife 10-15 minutes of your time Tuesday evening on the phone. We both appreciate it!! Our son appreciates it the most because we were LOST on trying to figure out what to buy. You were a great help with all her questions! Baxter T.

Rich, Thanks a bunch for the quick shipping and great service! Gary

Rich, Got the wheels yesterday. Thanks for the fast shipping. Already tried them out. Nice wheels. I've been skating for 30 of the 35 years I've been alive. My local skating rink closed down a couple years ago after 50+ years of operation, and this is the first time I've had to buy wheels since they closed. I'm glad I found a good place to shop online. I've bookmarked your site. Thanks again, Johnny

Richard, No need to respond to this email, just a follow up to express my gratitude with helping on this Z/Pilot frame swap.
It has been an absolute pleasure doing business with you. Thanks for your patience with my questions. Cheers, Ben

We got Carl's skates right on schedule last Friday. They fit him just perfect. We took them to an open skate session at a local rink that very night and he skated for two straight hours on them with no pain whatsoever. Plus he kept getting smoother and faster as the session progressed. Since then he has been to two speed skating practices and continued to progress. He really loves these skates. So all is well with the order. The 90 mm wheels are a great suggestion. Bottom line we are real happy with our Nett Racing order and look forward to doing future business. Jeff P.

Rich, I wanted to thank you again for you help with my selection. I recently purchased the C6 for my son for Christmas. He was excited!!! We tried them on and he wore them in around in the house w/o the frame. He loved them. I installed the frame and wheels and I couldn?t get them off him. After Christmas I was thinking about exchanging them for the C6 Jr. (due to sizing), but last Friday decided to let him take them to the track. He loved them! I just wanted to tell you thanks again for you help and patience with a 1st time buyer. Hope you have a very happy and prosperous New Year!
Thanks, Bob

I really appreciate your help and great communication throughout this purchase. I recommend you to a lot of people that skate, I work as a floor guard at a skate center, and when people ask me about inline skates and where to get them, I always recommend you. I look forward to doing business with you in the future. Hope you had a nice new years. Steve M.

Thanks Richard. I appreciate the large chunk of time you spent helping me with my skate questions. In my industry, that is what I do, and it's part of why we have such customer loyalty. Be assured that your service has gained you a new loyal customer. While we don't need more skates right now, we will certainly come to you first with our speed skate related needs in the future (and take up less of your time doing so!). Best Regards, Todd R.

Thank you for letting me know. I look forward to getting them. I'll continue to purchase my skates from you because you have always been great to me. Thanks again Richard. Steve M.

I truly appreciate the chat and the great advice, traditional customer service. You helped me make a truly informed decision. I can't wait. Andre S.

They came today like you said. Perfect doesn't begin to express my feelings about your suggestion. The *** fit way better than the *** I was buying. Very stable. Wow your good and the skates are phenomenal, Thank you so much. Andre S.

Richard, thanks for the help, my son loves the C4 boots. Great customer service. Ken M.

I just now have gotten the chance to tryout the 2009 Powerslide C4's that I bought from you, and they are awesome! They are the first pair of speedskates I have purchased, but compared to others I have tried on, they are a spectacular fit. Being able to personally speak to you on the phone prior to my purchase was probably the deciding factor for those particular skates, and once again I couldn't be happier. I am looking forward to speaking with you again in the near future regarding a set of indoor wheels. I will definately recommend to anyone that is wanting great advice or a comfortable pair of skates to stop by or contact nettracing.com! Thanks again, Dustin D.

Hey Rich, I got my boots today. The fit is perfect, I can't wait to skate with them. Thanks for the fast service, I'm sure I'll be back! Les

Hi Rich, I got the tool, my husband is really happy with the skates and he thanks you very much, it was very helpful for him when you took your time to call about the size of the skates, otherwise he would have been lost without your advice. Thanks again, Ines C.

We got them. Thank you very much for sizing them correctly with the trace of his foot. The size 9 is perfect and there is growing room. Really can't thank you enough for your great service. Tell your staff we appreciate their excellent work. Again, let me know how much shipping and I will reimburse you for your time and trouble.
Thanks again, Robin A.

Richard, I very much appreciate the customer service. I love the new boot and I will be purchasing more product from Nettracing in the future. Thank You, Nicolas

Ok Rich, I got them, put them on my skates and gave them a spin just outside on the street. DUDE! These bearings are so smooth. I'm walking on sunshine! Really awesome. Daniel R.

Thanks again Richard - we talked on the phone about an hour ago. I truly appreciate your personal attention! Best, Eugene H.

I've been out of speed skating (indoor inline ) for about ten years now. I've been looking about and of course, your site is probably the most instructive and popular among those for inline speed skating. What are your suggestions for boots? Thank you for your considerations,
Doug M.

Thank you Nett Racing, looks like a great company with great customer service. Erik M.

Richard, Thanks for the update and your excellent customer service.
You have a great weekend! Best Regards, Jeremy W.

I want to tell you how much I appreciate your website and reviews. Especially the double push article. I am on the market for a new set of skates and find your site to be very helpful. Can you please tell me the advantages of the following frame setups. I haven't been able to find this out anywhere. Thank you for your help. Warm regards, Jamil S.

Thanks again for being available to me while I live in a city where the last serious skate shops ceased business several years ago. Your business offers high quality products and specialized, personal advise. Thanks again Richard, Nick F.

Dear Richard, My sons skates arrived today (Wed), he was very excited. Thanks for taking the time to ensure they were shipped out promptly. I have four kids that skate so we will do more business
in the future. Jesse S.

I just wanted to thank you for your honest and helpful business.
Sincerely R. B.

Wow, some absolutely fantastic customer service, the correct skates
arrived a few minutes ago! You saved Christmas for my girlfriend's sweet little daughter! Thank you, Thank you, Thank you!!! Mykel L

Okay cool, thank you for your excellent service Richard! It was great speaking with you and doing business with you. You'll for sure hear from me in the future when I need more stuff. Cassidy

Just wanted to say my 110 Luigino wheels arrived the other day, thank you very much for your help Richard. Keep up the great boot reviews!!! Cassidy

Thank you Rich for outstanding customer service and feed back.
Nett Racing is sure to hear from me again. Duree B.

Rich, Thank you SO much for the email..... WOW! I never expected such fast service! Alekcander Z.

Since there aren't any dutch people on the net with such an extensive website as yours I figured it'd be a good idea mailing you the questions I have. Hopefully you can (and have time to) answer them. Thanks in advance for your time. And keep up the good work with the website, it's a massive source of information. Boudewijn G.

Love your site. Great prices and hard to find products. Blaine C.

Richard, I have to tell you that you were very helpful and I appreciate your time. Shandel L.

Got them this morning, thank you. By the way thank you for your promt service, by responding to emails and returning my calls so quickly you gave me a great experince and gained a new long term customer.
Justin M

Richard, You have been very helpful and informative which has been awesome being that I am new to the inline skateing world and really have no knowledge at all regarding skates and all their complexities.
Thanks, Preston I.

Received the skates this week. Wow, what an great product and service. Thanks. David

Thank you for taking the time to talk on the phone with me. If all go's well I'll be ordering new skates for me and my son. Thanks again, Lee

Thank you! I appreciate your advise and input. You're the best. I have told anyone and everyone to check out your website for any of their skating needs. Shelley O.

Rich, I just wanted to say thank you for the wonderful customer service. You went above and beyond for a simple 12 dollar item. So, thank you very much! Shane R.

Thanks for spending the time with me to help me pick out the right skates, I really appreciate that. I'm looking forward to getting on them and getting some skating in and using your 9 step method to get the double push down that's on your website. Thanks again! Nick S.

Rich, I received the Sting skates today as you described. Everything seems to fit very well and is in good working order. Thank you very much for the great service!! I look forward to purchasing again soon! Dave

Thanks so much Rich. Thanks for all your great help.
Regards, Cheryl W.

Hi Richard, I received the boots last night and they fit awesome. Thanks for all the info and help. Chris G.

Richard, Would like to thank you personally for the wonderful customer service. I just received my skates this morning and it could not have been at a better time. Because of your timely response and my wishes to get them ASAP I am able to race this weekend and compete in the Tampa Classic. Thank you, Joe H.

Hi Rich, Thanks for letting me know and a very fast turnaround! As always, I thoroughly enjoyed talking to you on the phone. I highly value the advices and opinions you so generously share because I know they are based on tons of experience. Thanks again! Eugene H.

Thank you for your website, I really like a place where you can find decent skates at a reasonable price. Have a nice day, Brandon S.

Thanks for being so easy to work with. Jay D.

Got the skates on Friday and my daughter loved them. Thank you : ) Connie W.

Thank you for all of the time that you have spent with me and my wife and my son. Michael C.

I recently bought a set of wheels and bearings from your site. My daughter just got into speed skating, and I never had any direct deelings with the sport before. Your site has been extremely helpful by making it simple for a beginner to understand some of the "ins-and-outs." I contacted your 800 number for question regarding shipping. The service was friendly and professional. I will definitely do business with you in the future. Bill H.

Thanks Richard. I have only been buying from you for a short time, but i feel i will be a long time customer. Thank you for the great service.
Mark K.

Hi, I just wanted to thank you for the wonderful service. I got my bearings a day early! This is fantastic and I am anxious to do business with you in the future! ~Richie

Thanks Rich - I appreciate it. BTW - I recently bought a complete set of skates and a frame from the site. Thanks for what you do! Wesley S.